Refund policy

The Road Test

Each customer is eligible for one (1) 14 day Road Test for their first order placed on Vanterracustoms.com. Only first orders placed on are eligible for The Road Test. Any orders placed using the same credit card, email address, billing address or shipping address will be considered as being placed by the same customer. If you are not certain that your order qualifies for The Road Test please contact us! 

If a customer has made a return within their Road Test, they are not eligible for another Road Test on the same product. The Road Test is non-transferable and any returns require proof of purchase.

Returns

Though we always hope that our customers love their new Vanterra product, we are aware that life happens. You can decide to return your product at any time during your 14 day Road Test, up to 14 days from the date of delivery. We do require all returns to be of like-new product. DO NOT send the products back to warehouse without taking Return Authorization(RA#) from our returns team. Sending products without obtaining RA number Vanterra will not be liable for lost or damage product and may not be able issue refund.  Any product that is returned damaged is subject to void all refunds. All returns will incur a standard $79 return shipping fee.

Please note, all returns must be returned in original packaging. All refunds go back to the original method of payment. 

Refusing a Delivery

DO NOT refuse delivery or send products back to Vanterra without first getting a Return Authorization (RA#) from our returns team. If you do not follow this procedure when returning an item, you will likely encounter difficulty with replacements or credits. For all refuse/return items there will be standard $79 shipping fee. 

Warranty 

Once in blue moon defects are found, when this happens Vanterra is here to help! If it so happens that once you open your new Vanterra merchandise and you see that it is anything less than perfection the best thing you can do is reach out to us!

Vanterra will be able to supply you with parts, repairs, replacements, and in some cases a full exchange.

Please note that our warranties are non-transferable, and cannot be extended to re-sold items. Warranties are only valid when products are used for their intended purpose and exhibit normal use. Defects or damage resulting from negligence, misuse, accidents, abnormal use, or commercial purposes will not be covered by the Vanterra's warranty.